Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

• Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

• Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

• Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

• Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

• Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

• Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

• Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

• Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

• Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

• Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

• Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

• Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

• Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

• Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

• Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

• Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

• Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

• Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

• Analyzing complex customer issues to determine the root cause.
• Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

• Professional experience including the following:

  • 4+ years in a customer facing role, ideally in a SaaS environment
  • Analytical and methodical problem solving skills
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
  • Experience troubleshooting web-based applications
  • Experience with Java and REST API
  • Experience working closely with software developers

• Knowledge of certificates - SSL, SSO, PostgreSQL preferred.

• Experience maintaining software running in production.

• A bachelor’s degree or equivalent work experience is required.

• This position is not eligible for visa sponsorship.

• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

• An investigator, excited by the challenge of looking for bugs and resolving them.
• Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
• Comfortable speaking and writing in English. We are a global team!
• Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
• Motivated by the challenge of scaling a growing company.
• Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30

Location: Fleet, Hampshire

Working Pattern: Hybrid – 3 days per week on site

As a Senior Customer Success Executive, you will be response for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solutions-orientated service. You will have previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines.

What your day will look like:

• You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries

• Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results

• Liaising with clients via phone, email and Teams meetings

• Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance

• Providing personalised online training sessions for your clients

• Working collaboratively with other departments to improve our account growth and retention

• Holding regular performance reviews for a handful of your largest client base over Teams/face to face

• Attending client visits and conduct onsite training sessions, when required to do so

What we’re looking for:

• Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting

• Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts

• Excellent written and verbal communication skills

• Good presentation skills and client facing experience (remote or face to face)

• Able to multi-task effectively with a high level of attention to detail

• Ability to productive reports, analyse usage and insights to clearly present to the client

• IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

As a Customer Success Manager supporting Everlaw’s Enterprise Legal customers, you’ll partner with large U.S. law firms to help them get strong value from our software. Everlaw is an ediscovery platform used to manage documents and information in legal matters such as litigation, investigations, and arbitrations. In this customer-facing role, you’ll leverage strategic advisory skills to build trusted relationships, support onboarding and adoption, help customers improve their workflows, and advise them on how Everlaw and generative AI can support their work more effectively. You’ll also collaborate closely with teammates across Sales, User Education, Product, and Support to give customers a strong, coordinated experience. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt position based in our New York City or Oakland office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you’ll…

• Own retention and growth across your book of business, including renewals and opportunities to expand customer usage.
• Build strong relationships with customer stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors.
• Help customers adopt Everlaw in ways that fit their workflows, business needs, and goals.
• Lead regular check-in calls, success reviews, product demonstrations, and conversations about usage, business impact, and next steps.
• Teach customers how to use Everlaw features and workflows effectively, including generative AI capabilities where relevant.
• Identify risks early, solve problems proactively, and help strengthen long-term customer relationships.
• Partner closely with Sales, User Education, Product, and Support to create a coordinated customer experience and support renewal and growth opportunities.
• Serve as the main point of contact for your accounts and take ownership of helping customers achieve meaningful outcomes with Everlaw.
• Contribute to the ongoing improvement of the Customer Success team by sharing feedback, documenting best practices, and supporting teammates as needed.

About you

• You have at least 4 years of experience in customer success with enterprise customers in either SAAS or consumption-based technology companies; industry experience in eDiscovery, legal tech, or software consulting is a plus.
• You act as a trusted advisor and strategic partner, not a tactical order-taker, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working.
• You have a deep understanding of growth and adoption strategies, are metrics- and outcomes-driven, use data to proactively manage your book of business, build annual account plans, prioritize call to actions (CTAs), and focus your time where it has the most impact.
• You can navigate complex customer organizational structures, develop multi-threaded champions throughout the organization, and influence customer behavior, building high-trust relationships grounded in credibility, reliability, and low self-orientation.
• You are comfortable presenting business value and strategic insights to senior executives and leading complex or high-stakes conversations, bringing confidence, composure, and executive presence while aligning internal and external stakeholders.
• You are strategic, analytical, and process-driven, able to manage multiple competing priorities while taking proactive accountability for your role, deliverables, and development without the need for micro-management.
• You are an exceptional communicator (verbal, written, and presentation) and thrive in a fast-paced environment that requires strong time-management skills, resilience, and adaptability.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $116,000 - $148,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, CA or Midtown New York City
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor’s Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World’s Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!

​​About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack – pick your metaphor). It’s a multi-billion dollar space typically dominated by service-oriented vendors, and we’re coming at it with cutting-edge technology and elegant design. It’s working, and we’ve been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here’s the link to our full policy, and please reach out with any questions!

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

About the Role:

As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You’ll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.

Please note this position is only open to candidates living in or near Calgary, AB. While you will be working remotely - being within the Calgary “hub” allows for occasional in-person (IRL) collaboration & socialization with your team.

Must be flexible to work every 4th weekend.

**A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

What you’ll do:

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Your background:

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Ability to multitask and excel in a dynamic environment.
• Dedication to delivering excellence in every interaction.
• Strong communication and organizational skills.
• Embracing change and welcoming new challenges.
• Enjoyment of collaborative teamwork.
• Curiosity and a continuous learning mindset.
• You must be flexible in scheduling to support customers across North America.
• Familiarity with Gladly and SaaS productivity tools is a plus.

The Perks

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

$40,000 - $50,000 a year

With room to make up to 6k in bonuses

7/13/26 cohort

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

As a Customer Success Manager supporting Everlaw’s Enterprise Legal customers, you’ll partner with large U.S. law firms to help them get strong value from our software. Everlaw is an ediscovery platform used to manage documents and information in legal matters such as litigation, investigations, and arbitrations. In this customer-facing role, you’ll leverage strategic advisory skills to build trusted relationships, support onboarding and adoption, help customers improve their workflows, and advise them on how Everlaw and generative AI can support their work more effectively. You’ll also collaborate closely with teammates across Sales, User Education, Product, and Support to give customers a strong, coordinated experience. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt position based in our New York City or Oakland office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you’ll…

• Own retention and growth across your book of business, including renewals and opportunities to expand customer usage.
• Build strong relationships with customer stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors.
• Help customers adopt Everlaw in ways that fit their workflows, business needs, and goals.
• Lead regular check-in calls, success reviews, product demonstrations, and conversations about usage, business impact, and next steps.
• Teach customers how to use Everlaw features and workflows effectively, including generative AI capabilities where relevant.
• Identify risks early, solve problems proactively, and help strengthen long-term customer relationships.
• Partner closely with Sales, User Education, Product, and Support to create a coordinated customer experience and support renewal and growth opportunities.
• Serve as the main point of contact for your accounts and take ownership of helping customers achieve meaningful outcomes with Everlaw.
• Contribute to the ongoing improvement of the Customer Success team by sharing feedback, documenting best practices, and supporting teammates as needed.

About you

• You have at least 4 years of experience in customer success with enterprise customers in either SAAS or consumption-based technology companies; industry experience in eDiscovery, legal tech, or software consulting is a plus.
• You act as a trusted advisor and strategic partner, not a tactical order-taker, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working.
• You have a deep understanding of growth and adoption strategies, are metrics- and outcomes-driven, use data to proactively manage your book of business, build annual account plans, prioritize call to actions (CTAs), and focus your time where it has the most impact.
• You can navigate complex customer organizational structures, develop multi-threaded champions throughout the organization, and influence customer behavior, building high-trust relationships grounded in credibility, reliability, and low self-orientation.
• You are comfortable presenting business value and strategic insights to senior executives and leading complex or high-stakes conversations, bringing confidence, composure, and executive presence while aligning internal and external stakeholders.
• You are strategic, analytical, and process-driven, able to manage multiple competing priorities while taking proactive accountability for your role, deliverables, and development without the need for micro-management.
• You are an exceptional communicator (verbal, written, and presentation) and thrive in a fast-paced environment that requires strong time-management skills, resilience, and adaptability.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $116,000 - $148,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, CA or Midtown New York City
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor’s Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World’s Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!

​​About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack – pick your metaphor). It’s a multi-billion dollar space typically dominated by service-oriented vendors, and we’re coming at it with cutting-edge technology and elegant design. It’s working, and we’ve been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here’s the link to our full policy, and please reach out with any questions!

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.

Most companies claim to have the best people. We say to them, “Keep dreaming.” Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It’s our people that make BDA the top global Merchandise Agency to work for.

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.

CSC’s operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA’s global operations.

This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

LOCATION: This role is based in Manchester, UK and offers a flexible onsite schedule of onsite 4 days per week, with 1 day remote. To be considered, you must live within commuting distance, as regular in-person collaboration is a key part of the role.

EXPERIENCE REQUIREMENTS

• 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Fluent in both English and French, with strong verbal and written communication skills in each language.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor’s degree in business, Marketing, or a related field preferred but not required.

DUTIES & RESPONSIBILITIES

Account & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.

Order Management & Coordination

• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

We are pleased to share the base salary range for this position is €30,000 to €35,000. If you are hired at BDA, your compensation will be determined by factors such as skills, education, and experience, while also taking internal equity and pay fairness into account. In the spirit of transparency, the range listed represents the full base salary range for the role, with starting salaries typically set within this range to allow room for growth over time.

#LI-Onsite

#LI-LG1

BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.

BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Connect With Us! Not ready to apply? Connect with us for general consideration.

For more information:

www.bdainc.com

For information about BDA’s privacy policy for job applicants click here.

Must be 18 years or older to apply.

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

About the Role:

As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You’ll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.

Please note this position is only open to candidates living in or near Calgary, AB. While you will be working remotely - being within the Calgary “hub” allows for occasional in-person (IRL) collaboration & socialization with your team.

Must be flexible to work every 4th weekend.

**A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

What you’ll do:

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Your background:

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Ability to multitask and excel in a dynamic environment.
• Dedication to delivering excellence in every interaction.
• Strong communication and organizational skills.
• Embracing change and welcoming new challenges.
• Enjoyment of collaborative teamwork.
• Curiosity and a continuous learning mindset.
• You must be flexible in scheduling to support customers across North America.
• Familiarity with Gladly and SaaS productivity tools is a plus.

The Perks

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

$40,000 - $50,000 a year

With room to make up to 6k in bonuses

7/13/26 cohort

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. 

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.  

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. 

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.  

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

The Account Supervisor manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met. The Account Supervisor takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

 

\n

What you’ll do

• Managing full omni-channel engagement.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
• Manage Congress/Conference materials, email campains, social media, video, digital projects.
• Support finance and forecasting.
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

About you

• 5+ years of experience managing client relationships in a pharma agency environment with a background in digital tactics. 
• Experience in pharmaceutical marketing is required (HCP/DTC)
• Proven ability to collaborate across functions and project teams in a dynamic environment
• Experience in managing pharma brand launch in rare disease is preferred
• Demonstrated verbal and written communication skills

\n$100,000 - $115,000 a year\n

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. 

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.  

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you’ll greatly impact the day-to-day experience of our clients. You’ll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for answering client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter– the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice.

Everlaw’s Customer Experience team leads all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time non-exempt position based in our New York City office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fri. This position requires working Monday to Friday from 9:00am - 6:00pm PST.

Getting Started…

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you’ll…

• Become product certified! You’ll begin by completing training modules to get up and running on the ins and outs of the Everlaw platform
• Start your journey on the support queue, providing world-class customer support
• Use your egoless communication and collaborate with your teammates to solve complex client tickets and improve the customer experience
• Participate in quarterly performance and development objectives meetings with your direct manager to build development goals and pathways
• Become a subject matter expert in certain areas of the product and continue to deepen your knowledge of the platform overall
• Develop a strong relationship with the Product and Engineering teams to drive product improvements

About you

• You have a passion for technology and helping others to understand and use it.
• You have exceptional verbal and written communication skills that show enthusiasm, energy, and empathy.
• You are incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment.
• You are a thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience.
• You are a quick, eager, and proactive learner, and take initiative to promptly resolve and learn from challenges.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Pluses

• You have experience in Ediscovery, but this is not required
• You have experience working in Customer Support, ideally at a software or legal technology company, but this is not required
• You have experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required
• You are comfortable using Google Applications, such as GMail, Google Calendar and Google Docs

Benefits

• The expected hourly rate range for this role is between $32.70 and $41.35 per hour. The final offered hourly rate will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in our midtown New York City office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor’s Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World’s Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!

​​About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack – pick your metaphor). It’s a multi-billion dollar space typically dominated by service-oriented vendors, and we’re coming at it with cutting-edge technology and elegant design. It’s working, and we’ve been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here’s the link to our full policy, and please reach out with any questions!

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.

Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you’ll greatly impact the day-to-day experience of our clients. You’ll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for answering client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter– the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice.

Everlaw’s Customer Experience team leads all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time non-exempt position based in our New York City office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fri. This position requires working Monday to Friday from 9:00am - 6:00pm PST.

Getting Started…

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you’ll…

• Become product certified! You’ll begin by completing training modules to get up and running on the ins and outs of the Everlaw platform
• Start your journey on the support queue, providing world-class customer support
• Use your egoless communication and collaborate with your teammates to solve complex client tickets and improve the customer experience
• Participate in quarterly performance and development objectives meetings with your direct manager to build development goals and pathways
• Become a subject matter expert in certain areas of the product and continue to deepen your knowledge of the platform overall
• Develop a strong relationship with the Product and Engineering teams to drive product improvements

About you

• You have a passion for technology and helping others to understand and use it.
• You have exceptional verbal and written communication skills that show enthusiasm, energy, and empathy.
• You are incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment.
• You are a thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience.
• You are a quick, eager, and proactive learner, and take initiative to promptly resolve and learn from challenges.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Pluses

• You have experience in Ediscovery, but this is not required
• You have experience working in Customer Support, ideally at a software or legal technology company, but this is not required
• You have experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required
• You are comfortable using Google Applications, such as GMail, Google Calendar and Google Docs

Benefits

• The expected hourly rate range for this role is between $32.70 and $41.35 per hour. The final offered hourly rate will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in our midtown New York City office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor’s Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World’s Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!

​​About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack – pick your metaphor). It’s a multi-billion dollar space typically dominated by service-oriented vendors, and we’re coming at it with cutting-edge technology and elegant design. It’s working, and we’ve been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here’s the link to our full policy, and please reach out with any questions!

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We’re looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Manage the full lifecycle of complex technical escalations end-to-end
• Collaborate on solving technical issues with our global engineering team
• Maintain rigorous case documentation

You:

• Are business-fluent in written and spoken in Italian and English
• Can quickly resolve technical issues - don’t worry, we will provide you with the technical training you need
• STEM degree
• Have minimum of 2 years of professional experience in technical support
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Hands-on experience or passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment
• Master’s degree in an engineering discipline
• Familiarity with CAD, slicing software, or build preparation tools
• Additional European language fluency

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we’re a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We’re looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Manage the full lifecycle of complex technical escalations end-to-end
• Collaborate on solving technical issues with our global engineering team
• Maintain rigorous case documentation

You:

• Are business-fluent in written and spoken in French and English
• Can quickly resolve technical issues - don’t worry, we will provide you with the technical training you need
• STEM degree
• Have minimum of 2 years of professional experience in technical support
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Hands-on experience or passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment
• Master’s degree in an engineering discipline
• Familiarity with CAD, slicing software, or build preparation tools
• Additional European language fluency

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we’re a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We’re looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your German and English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Manage the full lifecycle of complex technical escalations end-to-end
• Collaborate on solving technical issues with our global engineering team
• Maintain rigorous case documentation

You:

• Are business-fluent in written and spoken in German and English
• Can quickly resolve technical issues - don’t worry, we will provide you with the technical training you need
• STEM degree
• Have minimum of 2 years of professional experience in technical support
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Hands-on experience or passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment
• Master’s degree in an engineering discipline
• Familiarity with CAD, slicing software, or build preparation tools
• Additional European language fluency

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we’re a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

G’day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- We’re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

We are seeking a customer-centric and motivated Junior Application Support Engineer to join our fantastic team in Santiago. Application Support Engineers are responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple-to-complex technical problems. You will be working on cutting-edge technologies in cloud environments. You will participate in technical issue analysis and debugging while enabling continued innovation within the Support Engineering organization.

This position is a hybrid role with 2 times a month office attendance.

The shiftwork includes rotational weeks with 9 am to 6 pm or 12 pm to 8 pm shifts.

What you’ll be doing 💪

- You will diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape.

- Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience

- You will have to apply your teamwork and collaboration skills while working with the Development, Sustaining, and QA teams

- Install, configure, and maintain Apps that cater to high availability and scalability requirements

- You will interact with global customers and creatively troubleshoot their business-critical problems by applying your technical and soft skills

- Participate in the related activities and associated processes in a 24X5 global support setup as needed

- Document and share knowledge base with others

- Be accountable, take ownership, and have a strong customer focus.

What you’ll bring to the table 🧑‍💻

- You have a degree in Information Technology, Computer Science or equivalent

- Available to work on rotation shifts

- Strong communication skills including proficiency in spoken English (it does not need to be certified)

- Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues

We’ll love you more if:

- You have 1+ years of experience working as a system or application support engineer

- Knowledge of shell scripting (Korn Shell, Bourne Shell, Bash, sed, awk, groovy scripting, Jython, Python, Nunjucks, etc)

- Programming skills such as Java or Groovy

- Comfortable with Linux and/or Windows OS administration

- Set up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar)

- Write, edit, and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle or any other database system

- Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins, Bamboo, Git, Github, Bitbucket

- Analyze application server logs (Apache, Tomcat) to identify the root cause

Your leaders 🤟

Our Maipucino superstar, Gon, has worn many hats over the years, and he is now our Director of Operations. With a focus on increasing efficiency and mentoring others, he is a great role model to learn from. Together with your Manager, Francisco, they will enable you to support our customers while you reach new heights #WeGotYourBack

Perks ✨🍇🚀

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

• Stock options: you have the opportunity to participate in the ownership of the company.

• Health insurance: we support you and your family–your well-being matters.

• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

• Career pathways program: you can grow horizontally, vertically, or any way you want.

• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Role

We are seeking a seasoned, strategic, and execution-oriented VP of Customer Success to lead and scale our Customer Success organization for Axon 911. This leader will be responsible for driving retention, expansion, and customer advocacy across a complex, highly relational public safety customer base.

Reporting to the Chief Customer Officer, this role will lead a team of senior leaders (Sr. Managers/Directors) who oversee Customer Success Managers (CSMs). You will play a critical role in shaping post-sale strategy, building durable executive relationships with agency leaders, and ensuring customers realize meaningful outcomes from Axon 911.

This is a highly visible role that blends operational rigor, revenue accountability, and mission-driven customer partnership. This is a hybrid role in our Manhattan office.

Why This Role Matters

This is not a traditional SaaS Customer Success role. Our customers rely on Axon 911 in life-critical situations. The VP of Customer Success will directly impact how emergency response systems operate—helping agencies save time, improve outcomes, and ultimately protect lives.

You’ll be joining a mission-driven organization where customer success is deeply tied to real-world impact.

What You’ll Do

Own Retention & Expansion Outcomes

• Lead the Customer Success organization with full accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Drive expansion pipeline generation in partnership with Sales, including upsell and cross-sell motions
• Establish forecasting rigor and proactively manage risk across the customer base

Lead & Develop a High-Performing Org

• Manage and develop a team of Sr. Managers/Directors who lead CSM teams
• Build scalable processes, playbooks, and operating rhythms across segments and geographies
• Elevate talent through coaching, performance management, and succession planning

Build Deep, Trusted Customer Relationships

• Engage directly with executive stakeholders across public safety agencies
• Navigate complex, long-term, relationship-driven customer environments
• Act as a senior escalation point and strategic partner for key accounts

Drive Customer Outcomes & Advocacy

• Ensure customers achieve measurable operational and mission-critical outcomes
• Build programs that convert satisfied customers into referenceable advocates
• Partner with Product and Implementation to continuously improve the end-to-end customer experience

Shape Company Strategy

• Serve as a key member of the Customer leadership team
• Provide voice-of-customer insights to influence product roadmap and go-to-market strategy
• Partner cross-functionally with Sales, Product, Support, and Implementation

What We’re Looking For

Required Experience

• Current VP-level leader with 5+ years operating at the VP level
• Proven track record managing senior leaders (Sr. Manager/Director level and above)
• Direct ownership of GRR and NRR in a scaled Customer Success organization
• Experience carrying or contributing to a pipeline generation target
• Success in managing a highly relational, enterprise customer base
• Exceptional executive communication and stakeholder management skills
• Based in or willing to work from New York City

Nice to Have

• Experience managing global Customer Success teams
• Background in public safety, government, or regulated industries

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$191,340—$255,120 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Role

We are seeking a seasoned, strategic, and execution-oriented VP of Customer Success to lead and scale our Customer Success organization for Axon 911. This leader will be responsible for driving retention, expansion, and customer advocacy across a complex, highly relational public safety customer base.

Reporting to the Chief Customer Officer, this role will lead a team of senior leaders (Sr. Managers/Directors) who oversee Customer Success Managers (CSMs). You will play a critical role in shaping post-sale strategy, building durable executive relationships with agency leaders, and ensuring customers realize meaningful outcomes from Axon 911.

This is a highly visible role that blends operational rigor, revenue accountability, and mission-driven customer partnership. This is a hybrid role in our Manhattan office.

Why This Role Matters

This is not a traditional SaaS Customer Success role. Our customers rely on Axon 911 in life-critical situations. The VP of Customer Success will directly impact how emergency response systems operate—helping agencies save time, improve outcomes, and ultimately protect lives.

You’ll be joining a mission-driven organization where customer success is deeply tied to real-world impact.

What You’ll Do

Own Retention & Expansion Outcomes

• Lead the Customer Success organization with full accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Drive expansion pipeline generation in partnership with Sales, including upsell and cross-sell motions
• Establish forecasting rigor and proactively manage risk across the customer base

Lead & Develop a High-Performing Org

• Manage and develop a team of Sr. Managers/Directors who lead CSM teams
• Build scalable processes, playbooks, and operating rhythms across segments and geographies
• Elevate talent through coaching, performance management, and succession planning

Build Deep, Trusted Customer Relationships

• Engage directly with executive stakeholders across public safety agencies
• Navigate complex, long-term, relationship-driven customer environments
• Act as a senior escalation point and strategic partner for key accounts

Drive Customer Outcomes & Advocacy

• Ensure customers achieve measurable operational and mission-critical outcomes
• Build programs that convert satisfied customers into referenceable advocates
• Partner with Product and Implementation to continuously improve the end-to-end customer experience

Shape Company Strategy

• Serve as a key member of the Customer leadership team
• Provide voice-of-customer insights to influence product roadmap and go-to-market strategy
• Partner cross-functionally with Sales, Product, Support, and Implementation

What We’re Looking For

Required Experience

• Current VP-level leader with 5+ years operating at the VP level
• Proven track record managing senior leaders (Sr. Manager/Director level and above)
• Direct ownership of GRR and NRR in a scaled Customer Success organization
• Experience carrying or contributing to a pipeline generation target
• Success in managing a highly relational, enterprise customer base
• Exceptional executive communication and stakeholder management skills
• Based in or willing to work from New York City

Nice to Have

• Experience managing global Customer Success teams
• Background in public safety, government, or regulated industries

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$191,340—$255,120 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

As a member of the Technical Support Engineering Team, we are the front line at Outreach who interact with more customers than anyone else in the company. We are the face of Outreach and own that we are the voice of the customer. We are driven to recognize patterns and champion results - whether they be process updates, product investments or training for our own team. But every pattern begins with one conversation - and we have the commitment, empathy, urgency and expertise to meet every interaction with the respect everyone deserves.

The Role

The Technical Support Engineer is the face of Outreach and the voice of the customer. You help customers get their business back on track and advocate to help them achieve their goals. This role will give you the opportunity to be an expert in all things Outreach and be the point of contact for our customers when they need help during our afternoon/evening shift of 14:00-23:00 Prague time (including 1h of break).

Location

While we are remote-friendly, we remain an “office-centric” company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.

Your Daily Adventures Will Include:

• Working both independently and as a team, in a fast-paced environment, directly with our customers
• Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
• Providing articulate, high-quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
• Collaborating with teams across different departments
• Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio

Our Vision of You:

• Bachelor’s degree or 1-3+ years of technical support experience, preferably at a SaaS company
• Excellent written and verbal communication skills
• Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
• Ability to work independently and make decisions. Demonstrated ability to manage priorities in a fast-paced environment
• Demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers
• You have a high attention to detail, and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
• You’re willing to work the afternoon/evening shift of 14:00-23:00 Prague time (including 1h of break)

Why You’ll Love It Here

● Amazing working space with a running track on its roof

● Flexible time off, 5 weeks of vacation, and 5 annual sick days

● 4% employer supplemental pension monthly contribution

● Private medical care for employee and spouse with Program Health Plus

● Life insurance at 2x annual salary

● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses

● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave

● Opportunity to be part of company success via the RSU program

● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women’s Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

● Employee referral bonuses to encourage the addition of great new people to the team

● Fun company and team outings because we play just as hard as we work

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We’re dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don’t think you meet all of the requirements listed below. We don’t want a few lines in a job description to get between us and the opportunity to meet you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.